A: Yes, we suggest cleaning the machine daily and lubricate the machine weekly or monthly depending on how frequently you use the machine. A proper maintenance will keep the machine functioning longer and reducing abrasion.
Please make sure the temperature of machine has cooled down and has been unplugged before daily maintenance. Also, be careful with the sharpness of cuter and moving parts for your safety.
"Kids and non-related personnel are strictly forbidden."

A:

A:
Cup sealer setting: P1~P5

• P1: Temperature setting.
• P2: Lock or Open the sealing counter; reset the counter.
• P3: Sealing time.
• P4: Input time.
• P5: Timer for blank films (usually this setting remains “000” if you run by the sensor).

A: Check if the butterfly clamps are too tightened, Loosen the clamps, re-install the films, and try it again.

A: If you found the machine seals without rolling the film or the cup is only sealed with a small piece of film, please check if P5 is set 000.

A: Normal situation: When the cup is inside the machine, both red and green lights on. When there’s NO cup inside the machine, only green lights on, red light should be off.

Situation 1: When there’s a cup inside the machine, but the red light is not on, it means the sensor is not strong enough to detect the cup. We have to turn the knob clockwise to make the sensor stronger.

Situation 2: When there’s NO cup inside the machine, both red and green light are on, it means the sensor is too strong.

Step 1. Check if the black paint is still in the lower mold.
If no, use the spray paint to make the inner lower mold black. A marker will do also.

Step 2. Adjust the sensibility of the cup input sensor.
Turn the knob counter-clockwise to make the sensor less strong.

A: The machine buzzes once any malfunctioning and failure are detected.
Please ckeck Error codes and descriptions🔗